Delivery & Shipping
Are there delays with delivery times?
Australia Post Delays: Our warehouse continues to dispatch daily and all orders are being fulfilled on time. However like all online retailers, our deliveries can be impacted by Australia Post delays. Our customer service team are happy to support questions if an order is taking longer than expected due to unforeseen Australia Post delays. You can read more on Australia Post delivery times here.
Other Delays: Shipping lines can experience serious delays when importing containers into Australia. This can effect the availability of our sauna, juicer and reformer products. For pre-ordered products we continuously give you updated messages for expected arrival, however this may change by 1-2 weeks for various reasons. Any major delays outside of this time frame will be communicated to you as soon as we know. You will always have the option of a full refund.
Where do you ship from?
Our Warehouse & dispatch centre is located in Burleigh Heads QLD.
How do you calculate your shipping?
Shipping rates are calculated by weight beginning at $7.95 up to 1kg. Above 1kg the freight rates increase slightly with every kg, unless the total order value exceeds $99 - at which point freight is free of charge.
How do I receive my tracking?
You will receive tracking details via SMS and email as the parcel is dispatched. You can click the link in this communication at any time to view your parcels whereabouts.
When you purchase a larger order such as a Pilates Reformer or Sauna, you will receive a call from us confirming your order followed by a call by our delivery partner who will contact you to book the delivery date. This is due to the size of the parcels.
How long do you take to dispatch?
We aim to have all orders dispatched within a maximum of 2-3 business days of receiving your order.
The moment the courier has your parcel in their possession you will receive a notification.
With Saunas & Pilates Reformers it can take up to 7 days to be dispatched, due to the size of your order. When you place your order it is passed to our delivery partner who organise delivery. They will call you to confirm expected delivery dates, depending on your location this can take 1-3 weeks.
Which Courier do you use?
We use Australia Post’s eParcel Courier Service for the majority of our parcels (including PO Boxes) with the aim to provide the fastest service possible. However, from time to time it is faster to use a courier service such as Aramax (Fastways) or TNT, in which case we may use this service unless you specifically request another.
For larger orders such as Sauna's or Pilates reformers we use a specialised delivery company.
Do you offer express shipping?
Yes we do. Express shipping is available at the checkout for an extra fee. There are some items we cannot be shipped express due to weight and airline restrictions. In this case you will be immediately contacted for a alternative option.
What do I do if my parcel goes missing?
If your Love Your Health parcel is showing as "In Transit" for a longer period of time than expected then please let us know. We will be able to contact the courier and lodge a missing parcel investigation.
In the instance that you provided us with an incomplete or incorrect address and the parcel is returned to us we will need to charge a further cost for redelivery.
Can I combine multiple orders to save the shipping?
Our aim is to get your parcel out asap. Once an order is received its processed within a very short space of time. If your order is already being processed I am afraid we will not be able to combine freight charges.
Authority to leave
All of our parcels have a default setting of 'no authority to leave.' Should you choose that your parcel can be left at your address, Love Your Health cannot accept liability should this parcel go missing. This includes if you choose to change the original setting via SMS or email with either the courier or our logistics provider after we have dispatched your order. Love Your Health will need to confirm the claim with our delivery agent before the next steps can be taken.
Please note the following brands are dispatched directly from the Australian distributor, usually either same day or within 24 hours. – Waters Co, Hurom, Greenpower. As an official distributor of Omega Juicers & Excalibur Dehydrators, we send these brands out same day from our own warehouse in NSW.
Sauna & Pilates Reformer delivery
Due to the size and weight of our saunas and pilates reformers we cannot send these with our usual couriers such as Australia post.
Your order is immediately passed on to a third party delivery company who will send the sauna from our depo in Burleigh Heads, Gold Coast Queensland. These will be sent to the nearest central depo to your address, at which point they will contact you to arrange delivery to your address.
Please note due to the size of your sauna and pilates reformer, they will need to be placed on a specific type of transportation method. Unlike other smaller parcels dispatched from us through Australia Post, which can carry hundreds of small parcels in one van. To ensure the safe carriage of your sauna or pilates reformer, it can take a little longer for your delivery to reach you.
Our team are here to helpFor more information on shipping please Contact Us or email email@example.com with your question.