Delivery & Shipping
Where do you ship from?
Our Warehouse & dispatch centre is located in Casino NSW, 2470.
How do you calculate your shipping?
Shipping Rates are calculated by weight beginning at $7.95 up to 1kg. Above 1kg the freight rates increase slightly with every Kg unless the total order value climbs above $199 at which point freight is free of charge.
How do I receive my tracking?
You will receive tracking details via SMS and email as the parcel is dispatched. You can click the link in this contact at any time to view your parcels whereabouts.
How long do you take to dispatch?
We aim to have all orders dispatched within a maximum of 2 business days of receiving your order. On most occasions they leave same day or within 24 hours (Monday – Friday) of the order being received.
The moment the courier has your parcel in his/her hand you will receive a notification.
Which Courier do you use?
We use Australia Post’s eParcel Courier Service for the majority of our parcels including PO Boxes with the aim to provide the fastest, service. However on the odd occasion its is faster to use a courier service such as Aramax (Fastways) or TNT we may use this service unless you specifically request another.
Do you offer Express Shipping?
Yes we do. Express Shipping is available at Checkout for an extra fee. There are some items we cannot Express Ship due to weight and airline restrictions. In this case you will be immediately contacted for a alternative option.
What do I do if my parcel goes missing?
If you Love Your Health Parcel is showing as "In Transit" for a longer period of time than expected then please do let us know. We will be able to contact the courier and lodge a missing parcel investigation. Please note once lodged it can take 2-4 weeks to locate and deliver your parcel.
In the instance that you provided us with an incomplete or incorrect address and the parcel is returned to us we will need to charge a further cost for redelivery.
Can I combine multiple orders to save the shipping?
Our aim is to get your parcel out asap. Once an order is received its processed within a very short space of time. If your order is already being processed I am afraid we will not be able to combine freight charges.
Are you experiencing Delays currently?
Australia Post and other couriers are currently experiencing huge demands on their services. This is leading to delays in delivery. Read more on Australia Post here.
Authority to Leave
All of our parcels have a default setting of NO AUTHORITY TO LEAVE.
Should you choose that your parcel can be left at your address Love Your Health Australia cannot accept liability should this parcel go missing. This include if you choose to change the original setting via SMS or email direct with either the courier or our logistics provider after we have dispatched your order. Love Your Health Australia will need to confirm the claim with our delivery agent before any next steps can be take.
Please note the following brands are dispatched directly from the Australian distributor, usually either same day or within 24 hours. – Waters Co, Hurom, Greenpower.
As an official distributor of Omega Juicers & Excalibur Dehydrators we send these brands out same day from our own warehouse in NSW.
For more info on shipping please Contact Us or email email@example.com with your question.