Flood Recovery: How You Can Help People Impacted By The Queensland And New South Wales Floods


We are absolutely devastated for our beautiful communities of the Northern Rivers as well as South-East QLD.
We can understand that it is difficult to know how to best help during this time, so we have compiled a small list of some ways you may be able to help, as well as a list of some organisations currently doing some amazing work in the community by helping those in need with the flood recovery.

We’d also like to give a massive shoutout to all the volunteers and the incredible organisations working tirelessly to support our community. As well as our customers who have been ever so patient during this time.

Here are eight main ways you can help those who have been impacted by the floods:

1. Donate items

The best way to support this important work is to check with reputable charities about what they are being asked to provide. Items that are needed with recovery and clean-up post floods are items like cleaning items (mops, brooms, buckets, hard scrubbing brushes, shovels), wet weather gear (gumboots, raincoats), food (non perishables), gas bottles (filled and not out of date), lighting (candles, torches). Most charities have noted that no bedding or clothing is required (except for wet weather clothing gear), but please always confirm with the charity or organisation first before dropping off goods and donations as unsolicited donations often end up warehouses or in landfill, making clean-up operations more difficult and costly for the communities.  

2. Donate funds

If you feel you would like to donate (even a small amount), then know it will be put to good use in whichever organisation or charity you choose to support during this time.

3. Check in on your friends, family, neighbours and loved ones

Check on your neighbours, friends and family following the flood and see if there is anything you can do to assist or support them. Community and social connections are so important during this time, so be sure to support those who have been affected, such as the elderly or vulnerable community residents who might not be able to access their usual support network. Checking in could be as simple as sending a message to someone you know has been affected by the floods, or just holding space if a friend needs to talk about how they’re feeling. Facebook community support groups are also a good way to connect with those in need directly, so you could post or offer your outlets or time for people to charge devices, to drop off groceries, do loads of washing, or deliver hot meals.

4. Volunteer your time

Consider volunteering your time for volunteer involving organisations, businesses who have been affected, or individuals who's homes have been affected in your local community that will support the long recovery and rebuilding process. This can be through doing things like heavy lifting, mould removal and clean-up, transportation, and sorting through donations. Your help will be needed when the immediate danger has past and affected individuals and communities are ready to ask for and receive assistance. By volunteering locally you strengthen your own and your community’s connectedness, disaster resilience and preparedness.

You can pre-register your interest in volunteering for disaster recovery organisations here through Volunteering Services NSW or for QLD Volunteering services, you can register here.

You can also fill out a form if you would like to offer to volunteer your services, skills or trade or volunteer on the ground by filling out a form on Recovery Flood Project 2022's website here.

5. Attend a fundraising event

Keep an eye out for local fundraising events in your community that you can attend and support in raising money for flood victims.

6. Foster animals

Don’t forget about our furry friends too. As we mention further below, the RSPCA is one organisation currently overwhelmed with animals that were rescued from floods but can’t stay in the evacuation centres. You can reach out to the RSPCA or to smaller animal organisations in flood affected areas who may need volunteers to help house lost animals that they don’t have capacity for. You may also find people in the community who's homes have been affected by the floods and they don't have a home for their pets or animals during the clean-up and rebuilding phase, so offering to take care of someone's pets may be of great assistance to a family or individual.

7. Transport, carpools and deliveries

Unfortunately, for those that have been severely impacted by the floods have lost their homes, personal belongings and even their cars. This means that there are a lot of people without vehicles or means of transporation. Offering to deliver goods or drive someone to a specific location may be extremely helpful to someone in need right now.

8. Provide temporary accommodation

Project Recovery 2022 has a form that you can fill on their website if you are able to provide temporary accommodation to those who's homes have been damaged and affected by the floods, or for a relief-worker to get some rest after a long hard working day in the community. Visit the form here.

Through, you can offer people in crisis a place to stay as a Host OR you can donate to help cover the cost of temporary accommodation. waives all service fees, so every dollar you donate helps people find a place to stay when they need it most. also gives grants to nonprofits that connect people to temporary housing, resources, and specialised support in times of crisis. 

To start hosting a displaced person or family through, click here. You can also donate here.

To Support People In Need

Flood Recovery Project 2022
Flood Recovery Project 2022 is an official website that is connecting people who need help with those who can offer it, either through housing, volunteering your skills, services or trade, and donating goods and essentials. You can also follow them on instagram for any urgent daily hub updates here.

Visit the Flood Recovery Project website here.

Vinnies Flood Appeal

The St Vincent de Paul Society in Australia (or 'Vinnies') has more than 60,000 members and volunteers, who work hard to assist people in need and combat social injustice across Australia.These funds will go towards providing food, clothing, bedding, furniture, appliances and assistance with household bills. Donate here.

Mullumbimby Civic Hall

Mullumbimby Civic Hall are accepting donations which can be dropped to the hall. They will assist with getting them to where they are needed. They are open from 8.30am to 8.30pm, including the weekend. The address is 55 Dalley St, Mullumbimby NSW.

Australian Red Cross Flood Appeal

Donations to the Qld and NSW Floods Appeal will help Red Cross to provide vital humanitarian support to the people and communities affected by the floods. Based on ongoing needs assessment in Queensland and NSW and the amount raised, that support may include: Enabling volunteers and staff to help with evacuation and relief centres and outreach service + supporting people and communities to recover and to build resilience for the next two years. Donate to Australian Red Cross here.


GIVIT are asking for offers of donated goods, services, volunteering and funds to aid the widespread flooding, with 100% of publicly donated funds received being used to purchase all that is needed to help the people and communities affected by the storms and flooding. Visit their website and donate here.

Lismore City Council Flood Appeal
Lismore City Council have asked for help with the flood affected community. You can donate to the Lismore Flood Fund by direct bank transfer.

Name:       Lismore City Council - Flood Fund Account
BSB:          062 565
Account:   10864633

Koori Mail Bundjalung Community Flood Relief
Koori Mail is a fortnightly national indigenous newspaper based in Lismore. The newspaper is owned by five Bundjalung Aboriginal organisations whose communities have sadly all been directly impacted by the floods. This fund will go directly to the people and communities. Donate to Koori Mail here.

The Salvation Army

With the widespread storms and floods across NSW and QLD, The Salvation Army is in full operation providing meals and emotional support to emergency workers and people escaping the floodwaters. Help is still urgently needed to provide more support and emergency care, especially in the days and weeks ahead. Make a donation here.


There are many individuals, families or businesses that have created fundraisers to help raise money for those that have impacted by the floods. You can support those who have been impacted by a flood by donating to their fundraiser or start a GoFundMe to help someone in need today. Donate to a flood fundraiser of your choosing here.


Image source: Brendan Beirne @mediamode

To Support Pets, Farm Animals and Wildlife

Rural Aid

Being one of Australia’s largest rural charities, Rural Aid also provides financial assistance, water and counselling services to farmers affected by flood, drought and fire. Donate here.

The floods that which have devastated large areas of NSW and QLD have left a lot of wildlife also affected by the storms and floodwaters. WIRES emergency vehicles and volunteers are out every day caring for sick, injured and displaced wildlife, as well as rescuing exhausted sea birds, drenched possums, orphaned koalas, wallaby’s and kangaroo joeys. WIRES also coordinate and deliver support food to wildlife that are isolated by the floodwaters. Donate here.

Byron Bay Wildlife Hospital
Whenever there is a wildlife emergency, the Byron Bay Wildlife Hospital which operates from a customised semi-trailer is able to rush and respond to treat injured and traumatised native animals. They also operate full time veterinary services for wildlife all year round from a base in Byron Bay. Donate here.

ARC (Animal Rescue Cooperative)
ARC, which is a joint project of many volunteer led rescue groups around Australia have set up a pop up hub in Lismore. Volunteers distribute much needed animal food to people who have been affected by the storm and then floods and their pets and animals. Over the coming weeks, supplies will be distributed to ensure that animals are comfortable and well fed. Click here to donate.


The storms and floods which have devastated large parts of both NSW and QLD have not only affected people and their homes but have also affected the animal and wildlife in flood affected areas. The RSPCA is an independent and community-based charity, providing animal care and protection across the country. RSPCA shelters are running tirelessly to help run rehoming shelters as well as working with farmers to improve the lives of millions of farm animals. Donate here.

 Image credit: Nick Foster @loveyourhealth

Mental Health And Wellbeing Support

  • The Wellbeing During Floods Byron Shire and Beyond Facebook group has been created to help support those whom have been affected by the floods, it is a platform for yoga, meditation and somatic movement.
  • Heal Mullum - A website and Facebook group created to coordinate healing spaces in Mullumbimby, but also for practitioners to register and residents to book treatment. 

Phone: 13 11 14

Kids Helpline
Phone: 1800 551 800

Beyond Blue
Phone: 1300 224 636


Phone: 1800 650 890

ReachOut at

MensLine Australia

Phone: 1300 78 99 78 


Other Organisations